Frontline Administrative Staff of the Presbyterian University College, Ghana have been trained in customer service delivery in a one-day workshop organized by the Staff Training and Development Unit in collaboration with the School of Business and Economics of the University.
The training under the theme “Promoting PUCG visibility: the role of customer service in enhancing admissions”, aimed at equipping the frontline staff with the requisite skills in modern customer service delivery for improved relationship among staff, between staff and students, and between the staff and its external publics.
The participants were taking through topics such as modern customer-oriented organization chart, expectations of PUCG customer, importance of customer service to PUCG, specific skills for good customer service in PUCG setting, communication, specific skills to keep customers satisfied, and university customers with special needs.
The Head of Department for Business Administration and Economics, Mr. Ebenezer Agyemang Badu said the support of the administrative staff in running the University is critical if the University has to achieve its vision in such a competitive environment.
He implored the participants to take the training seriously since they are the pivot of transforming the University to becoming student-centred institution.
The Deputy Registrar, Dr. E. O. Agyenim-Boateng in his remarks tasked the Frontline Staff to see themselves as agents of change and work hard to bring about the needed transformation in the University.
Participants for the training workshop were drawn from all the five campuses of the University. The training would be a continuous programme to ensure that the University delivers the best customer service at all times.
The training was facilitated by Mr. Richard Nimako, a Marketing Consultant and a lecturer at PUCG School of Business and Economics.