The Presbyterian University, Ghana (PUG), Centre for Continuous Professional Development (CCPD) is organizing 3 weeks of intensive online certificate courses from Monday 24th March 2025 to Thursday 10th April, 2025. Lectures will be organised online from Monday to Thursday, from 6 pm GMT to 9 pm GMT.
The cost per programme is GH¢1000 per local participant, and US$ 200 per international participant. PUG alumni, PUG students, and Presbyterians will have a 25 % discount. The courses are as follows:
Certificate in Healthcare Dispute Resolution and Management
Rationale
This course provides healthcare professionals with knowledge and skills to effectively manage and resolve conflicts that arise in the healthcare setting. Participants will learn about the principles of conflict resolution, negotiation, and mediation, as well as the specific challenges and opportunities presented by healthcare disputes.
Goal
This course seeks to enable participants understand the laid down processes applied in resolving healthcare disputes and their management.
Learning Objectives
• Understand the principles of conflict resolution and their application in healthcare settings.
• Develop effective communication and negotiation skills for managing conflicts.
• Learn mediation techniques and strategies for resolving healthcare disputes.
• Understand the legal and regulatory framework governing healthcare disputes.
• Develop skills for analysing and resolving complex healthcare disputes.
Modules
• Introduction to Healthcare Dispute Resolution
• Communication and Negotiation in Healthcare Disputes
• Mediation in Healthcare Disputes
• Legal and Regulatory Framework for Health Disputes
• Analysing and Resolving Complex Healthcare Disputes
• Special Topics in Healthcare Disputes Resolution
Target Group
Healthcare Professionals (Physicians, nurses, administrators), Dispute resolution professionals (mediators, arbitrators), Healthcare Administrators and managers and Patient advocates and ombudsmen.
Certificate in Occupational Health, Safety and Environmental Management
Rationale
This course is designed to provide an understanding of the components of a modern occupational health and safety system in the workplace. Participants will understand their role as it pertains to mitigating loss as well as preventing workplace related injuries and/or illness. The participant will appreciate the relationship between workplace conditions and how they may result in incidents or losses.
Goal
The programme is uniquely designed to equip participants with the needed skills and knowledge on how to develop procedures to manage and promote occupational safety, health and environmental issues.
Learning Objectives
• To provide participants with a fundamental understanding of occupational, health and safety in the issues workplace that pose a danger or threat to their health, or that of others and propose methods to eliminate the hazards.
• To equip participants to integrate health and safety issues into the culture of the organisation as spelt out by the laws of Ghana.
• To equip participants with skills, knowledge and competency to develop and implement health and safety policies, procedures and systems to maintain a safe and healthy workplace.
• To analyse and evaluate legal issues relating to occupational health and safety conditions.
• To provide participants with an overview of accident management, safety auditing and Environmental Assessment, identifying the causes of accidents and assisting in preventing their recurrence.
• To acquaint participants with the reporting methods in health and safety issues in political, socio-economic and medical contexts in ways that serve the public interest.
Modules
• Fundamentals of Health, Safety and Environmental Management.
• Integration of Health, and safety culture into an organisation.
• Managing Health and safety processes at work.
• Law Relating to Occupational Safety and Health.
• Accident Investigation and Environmental Assessment.
• Reporting of Health and Safety Issues.
Target Group
Individuals interested in Occupational Health, Safety and Environmental Management.
Certificate in Prevention and Control of Non-Communicable Diseases
Rationale
The NCD course is designed to address the growing burden of chronic diseases. NCDs, such as cardiovascular diseases, cancers, chronic respiratory diseases, diabetes, and mental health disorders, are leading causes of morbidity and mortality globally.
Goal
The NCD course is designed to address the growing burden of chronic diseases. NCDs, such as cardiovascular diseases, cancers, chronic respiratory diseases, diabetes, and mental health disorders, are leading causes of morbidity and mortality globally.
Learning Objectives
To expose participants to Prevention and Control of Non-Communicable Diseases.
Modules
• Overview of Non-Communicable Diseases.
• Size of the Problem (Burden of Illness, Macroeconomics).
• Causes- Risk Factors, including Individual, Population and Socio-Cultural Determinants.
• Evidence-based interventions globally including prevention programmes for primary health care.
• Health policies to reduce the burden of NCDs
Target Group
Individuals interested in the causes and prevention of Non-Communicable Diseases (NCDs).
Certificate in Monitoring and Evaluation
Rationale
This course is to expose participants to the fundamentals of planning and carrying out programme-based monitoring, and evaluation. The course addresses Monitoring and Evaluation for the entire results chain, including M&E data management, analysis and reporting.
Goal
To empower M&E participants with the skills needed to deliver effectively on their M&E tasks, and to be more proactive in demonstrating results to their teams, donors, and project stakeholders.
Learning Objectives
• To expose participants to the fundamentals of monitoring and evaluation.
• To equip participants with the skills to monitor, report, and control projects and activities and to ensure their success.
• To expose participants to M&E indicators and targets to measure project success.
• To expose participant to results-based monitoring and evaluation systems involving methodologies, techniques and analysis.
Modules
Module 1:
Fundamentals of Monitoring and Evaluation.
Module 2:
Monitoring and Evaluation Planning.
Module 3:
Monitoring and Evaluation Indicators.
Module 4:
Monitoring and Evaluation Methodologies, Tools and Techniques, and Data Analysis.
Module 5:
Results-Based Monitoring and Evaluation.
Module 6:
Monitoring, Reporting, and Control.
Target Group
Individuals interested in Monitoring and Evaluation.
Certificate in International Public Sector Accounting Standards
Rationale
An increasing number of governments and intergovernmental organisations produce financial statements on the accrual-basis of accounting in accordance with IPSAS. The information contained in accrual accounting IPSAS financial statements is considered useful, both for accountability and for decision-making purposes. Financial reports prepared in accordance with IPSAS allow users to assess the accountability for all resources the entity controls and the deployment of those resources, assess the financial position, financial performance, and cash flows of the entity and make decisions about providing resources to, or doing business with, the entity.
Goal
This course seeks to facilitate the alignment of International Public Sector Accounting Standards (IPSAS) with best accounting practices through the application of credible, independent accounting standards on a full accrual basis.
Learning Objective
To expose participants to International Public Sector Accounting Standards.
Modules
Module 1:
IPSAS 1 Presentation of Financial Statements.
IPSAS 2 Cash Flow Statements.
IPSAS 3 Accounting Policies, Changes in Accounting Estimates and Errors.
IPSAS 4 The Effects of Changes in Foreign Exchange Rates.
Module 2:
IPSAS 5 Borrowing Costs
IPSAS 6 Consolidated and Separate Financial Statements.
IPSAS 7 Investments in Associates.
IPSAS 8 Interests in Joint Ventures
Module 3:
IPSAS 9 Revenue from Exchange Transactions.
IPSAS 10 Financial Reporting in Hyperinflationary Economies.
IPSAS 11 Construction Contracts.
IPSAS 12 Inventories.
Module 4:
IPSAS 13 Leases.
IPSAS 14 Events After the Reporting Date.
IPSAS 15 Financial Instruments: Disclosure and Presentation.
IPSAS 16 Investment Property.
Module 5:
IPSAS 17 Property, Plant and Equipment.
IPSAS 18 Segment Reporting.
IPSAS 19 Provisions, Contingent Liabilities and Contingent Assets.
Module 6:
IPSAS 20 Related Party Disclosures.
IPSAS 21 Impairment of Non-Cash-Generating Assets.
IPSAS 22 Disclosure of Financial Information About the General Government Sector.
IPSAS 23 Revenue from Non-Exchange Transactions (Taxes and Transfers).
Module 7:
IPSAS 24 Presentation of Budget Information in Financial Statements.
IPSAS 25 Employee Benefits
IPSAS 26 Impairment of Cash-Generating Units.
IPSAS 27 Agriculture.
Module 8:
IPSAS 28 Financial Instruments: Presentation.
IPSAS 29 Financial Instruments: Recognition and Measurement.
IPSAS 30 Financial Instruments: Disclosures.
IPSAS 31 Intangible Assets.
Module 9:
IPSAS 32 Service Concession Arrangement.
IPSAS 33 First-time Adoption of Accrual Basis IPSASs.
IPSAS 34 Separate Financial Statements.
IPSAS 35 Consolidated Financial Statements.
Module 10:
IPSAS 36 Investment in Associates and Joint Ventures.
IPSAS 37 Joint Arrangements.
IPSAS 38 Disclosure of Interests in Other Entities.
IPSAS 39 Employee Benefits.
Module 11:
IPSAS 40 Public Sector Combinations.
IPSAS 41 Financial Instruments.
IPSAS 42 Social Benefits.
RPG 1 Reporting on the Long- Term Sustainability of an Entity’s Finances.
Module 12:
RPG 2 Financial Statement Discussion and Analysis.
RPG 3 Reporting Service Performance Information.
Target Group
Individuals interested in Accounting and Public Sector Financial Reporting Framework.
Certificate in Cyber Security Management
Rationale
Cyber security specialists capable of defending an organisation against hackers, malware, and other information security risks are in high demand. There is a need to accelerate the creation of qualified cyber security experts capable of competing with bad actors or hackers on an ongoing basis.
Goal
This course is designed to provide learners with an in-depth overview of current cyber security management trends.
Learning Objectives
• To expose participants to the foundations of cyber security.
• Top equip participants with GRC approach to managing cyber security.
• To equip participants with Network Security Management Skills.
• To empower participants with cyber security incident and disaster management skills.
Modules
Module 1:
Foundations of cyber security.
Module 2:
GRC approach to managing cyber security.
Module 3:
Network Security Management.
Module 4:
Cyber security incident and disaster management
Target Group
Individuals interested in cyber security.
Certificate in Microsoft Excel for Business Applications
Rationale
Microsoft Excel has become an indispensable tool in today’s work environment. This course aims to teach participants about Microsoft Excel functions and formulas, their applications in business, and how to simplify, edit, and organize data for business analysis. It also provides in-depth knowledge on designing modules/applications for problem-solving and preparing business reports.
Goal
The programme is designed to equip participants with skills in organizing, simplifying, and analysing business data, as well as developing automated financial/business reports for decision-making.
Learning Objectives
• To provide participants with a vital understanding of Microsoft Excel, its relevance and its application in business.
• To equip participants with basic understanding of Excel functions to simplify complex data.
• To equip participants with skills in creating interactive dashboard designs.
• To assist participants in designing automated financial and other reports for presentation.
• To enhance participant’s problem-solving skills.
• To enhance participant’s job opportunities.
Modules
Module 1:
Introduction to Microsoft Excel.
Module 2:
Excel formatting.
Module 3:
Formulas and Functions.
Module 4:
Creating interactive dashboards.
Module 5:
Automated Data Entry.
Module 6:
Automated Reports (Financial and other transactions).
Target Group
Account officers, HR Practitioners, Payroll Officers, Finance Officers, Treasurers, Financial Secretaries, Sales Officers, Production Managers, Supervisors, Auditors/Administrative Officers, and individuals with interest in business analysis.
Certificate in Contemporary Customer Service Management
Rationale
The growing importance of customer service in an era of competition and rapidly changing technologies have necessitated the need for organisations to place a premium on how customers are treated. This programme is meant to equip participants with relevant skills to manage customer service.
Goal
This course seeks to equip participants with a thorough understanding of contemporary trends in customer service.
Learning Objectives
• To provide insight into the principles of good customer service.
• To equip participants with skills in customer attraction and retention.
• To provide participants with the knowledge and skills needed to manage customer communications.
• To provide participants with up-to-date knowledge on how to manage loyal customers.
• To equip participants with contemporary techniques to manage difficult customers.
• To introduce participants to customer service management technologies.
Modules
Module 1:
Overview of Customer Service.
Module 2:
Principles of Good Customer Service.
Module 3:
Attracting and Retaining Customers.
Module 4:
Managing Customer Communications.
Module 5:
Building and Managing Loyal Customers.
Module 6:
Managing Difficult Customers.
Module 7:
Using Technology to manage customer service
Target Group
Civil/Public servants, administrators, customer service executives, frontline staff of organisations, marketers, receptionists, health workers, service providers, any individual interested in customer service management.
Certificate in Grant Proposal Writing and Grant Sourcing
Rationale
There are millions of dollars in the world waiting for ideas and well-laid-out programmes and projects to secure it. Internal and International Organisations, Philanthropists, Religious groups. etc. have set huge sums of money for aid and research.
Goal
To build the capacity of participants in grant proposal writing and grant sourcing.
Modules
Module 1:
Introduction to Proposal Writing.
Module 2:
Components of a grant proposal.
Module 3:
Development of statement of the problem.
Module 4:
Monitoring and Evaluation Plan.
Module 5:
Budgeting.
Module 6:
Grant Sourcing.
Target Group
Lecturers, Tutors, Scientists, Managers and Administrators of Tertiary Institutions, NGOs, Charity and Institutions of like nature, Pastors, Church Leaders, Youth Groups, Tertiary Students, and Individuals interested in grant proposals and grant sourcing.
Certificate in Organisational Psychology
Rationale
The human factor is the game changer in every organisation. However, managing a diverse workforce to achieve organizational goals is a herculean task for managers. This course is designed to equip participants with organizational psychology skills to improve organizational performance.
Goal
The course seeks to equip participants with organizational psychology skills to improve employees and organizational performance.
Learning Objectives:
• To introduce participants to organizational psychology.
• To expose participants to motivation and satisfaction management.
• To expose participants to team and group behaviour.
• To equip participants with communication and attitude management skills.
• To introduce participants to psychological leadership.
• To equip participants with skills to manage workers’ well-being and dysfunctional behaviour.
Modules
Module 1:
Overview of Organisational Psychology.
Module 2:
Managing Motivation and Satisfaction.
Module 3:
Managing Teams and Group Behaviour.
Module 4:
Communication and Attitude Management.
Module 5:
Psychological Leadership
Module 6:
Managing Well-Being and Dysfunctional Behaviour at Work
Target Group
Individuals interested in Organisational Psychology.
*A participant must attend at least 80% of the online lectures in order to receive a certificate.
To register please contact
The Coordinator, CCPD
+233 (0) 209054911 +233 (0) 244705695, +233 (0) 502271090,
WhatsApp +233 (0) 0502271090
Email: ccpd@presbyuniversity.edu.gh